I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious: Buy a very large one and just wait.
Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics
Multiassistance is the largest domestic property repair organisation in Europe, with operations in the UK, France, Spain and Portugal. Here is a short story of its path to sudden death. Royal & Sun Alliance, HBOS, Fortis Insurance, PlusOne Services, Hiscox, The Salvation Army, Chubb Insurance Company of Europe, UIA Insurance, AIG, Sterling Insurance, Wickes and others are clients that expose their customers to this badly managed company.
A focus on cost-cutting and efficiency has helped many organizations weather the downturn, but this approach will ultimately render them obsolete. Only the constant pursuit of innovation can ensure long-term success. Trade Professionals, Clients and Customers bad action is the result of this blog. Your client my customer.
Groupo Multiasistancia (also known as Multiassistance and MA Build in the UK) is a Spanish service company that offers complementary processes for corporate clients in the repair of property claims for insurance companies in Spain, Great Britain, France and Portugal. This company is not swift on its feet in adapting. But rather ponderous and clumsy and slow, which is a reason to kill off any brand. Any small entrant should eat its lunch! At today's internet speed, change is not about survival of the fittest, s/he who adapts faster gets to live.
Source: International Herald Tribune, 09.16, on the sacking of CEO Richard North, whose entire background is in finance
Time will see the same at Multiassistance (MA) before its break up thus affecting the brand image of its clients. Its difficulties arise from the inherent conflict between the need to control existing operations and the need to create the kind of environment that will permit new ideas to flourish and old ones to die a timely death. James Grant was MA's Managing Director until recently.
Far from being a source of comfort, Mutiassistance's bigness became a code for inflexibility that has forgotten its core activities, customer satisfaction and success. Slack, inefficiency, sloth, bureaucracy, poor customer data and all the things daft are its mantra. Its linear hierarchical structure has created an organization with its face toward the CEO and its ass toward the customer.
This blog is dedicated to helping others avoid bad decision making. Be it a graduate looking for a career, or anyone that applies for a job at MA is looking to waste his/her time. Don't take my word for it in the age of facebook, just ask most of its ex-employees (ps. any ex-employee wishing to share experience is welcome in the comments section).
Even if we are fortunate enough not to have had a bad experience ourselves with a tradesman, the chances are we know someone who has was attributed to James Grant (MA's former Managing Director), but the question is simply, what did you do about it? I have taken my time to create this in order to help someone else avoid the same mistake.
Multiassistance is the largest domestic property repair organisation in Europe, with operations in the UK, France, Spain and Portugal. Here is a short story of its path to sudden death. Royal & Sun Alliance, HBOS, Fortis Insurance, PlusOne Services, Hiscox, The Salvation Army, Chubb Insurance Company of Europe, UIA Insurance, AIG, Sterling Insurance, Wickes and others are clients that expose their customers to this badly managed company.
A focus on cost-cutting and efficiency has helped many organizations weather the downturn, but this approach will ultimately render them obsolete. Only the constant pursuit of innovation can ensure long-term success. Trade Professionals, Clients and Customers bad action is the result of this blog. Your client my customer.
Groupo Multiasistancia (also known as Multiassistance and MA Build in the UK) is a Spanish service company that offers complementary processes for corporate clients in the repair of property claims for insurance companies in Spain, Great Britain, France and Portugal. This company is not swift on its feet in adapting. But rather ponderous and clumsy and slow, which is a reason to kill off any brand. Any small entrant should eat its lunch! At today's internet speed, change is not about survival of the fittest, s/he who adapts faster gets to live.
We’re now entering a new phase of business where the group will be a franchising and management company where brand management is central.David Webster, Chairman, InterContinental Hotels Group
InterContinental will now have far more to do with brand ownership than hotel ownership.James Dawson of Charles Stanley (brokerage)
Source: International Herald Tribune, 09.16, on the sacking of CEO Richard North, whose entire background is in finance
Time will see the same at Multiassistance (MA) before its break up thus affecting the brand image of its clients. Its difficulties arise from the inherent conflict between the need to control existing operations and the need to create the kind of environment that will permit new ideas to flourish and old ones to die a timely death. James Grant was MA's Managing Director until recently.
The insurance industry is judged on every aspect of its service. If the process falls down at any stage, this will have a direct impact on the reputation of brokers and insurers.
It is not surprising that trade professionals have a bad name. Their colleagues "from hell" get their own TV series showing what a crooked bunch they allegedly are. And many tradesmen out there do confirm such bad press with their actions in their day-to-day work.James Grant ex-Multiassistance MD
Far from being a source of comfort, Mutiassistance's bigness became a code for inflexibility that has forgotten its core activities, customer satisfaction and success. Slack, inefficiency, sloth, bureaucracy, poor customer data and all the things daft are its mantra. Its linear hierarchical structure has created an organization with its face toward the CEO and its ass toward the customer.
This blog is dedicated to helping others avoid bad decision making. Be it a graduate looking for a career, or anyone that applies for a job at MA is looking to waste his/her time. Don't take my word for it in the age of facebook, just ask most of its ex-employees (ps. any ex-employee wishing to share experience is welcome in the comments section).
Even if we are fortunate enough not to have had a bad experience ourselves with a tradesman, the chances are we know someone who has was attributed to James Grant (MA's former Managing Director), but the question is simply, what did you do about it? I have taken my time to create this in order to help someone else avoid the same mistake.
